Job Description

Position Summary

The Event Manager is primarily tasked with coordinating and managing events and weddings. They are responsible for managing client interactions once the contract has been signed, and providing day of event management. This position requires a calm demeanor during high‑paced and intense situations, attentiveness to all guests, and the ability to easily communicate with staff. This position will report to the Director of Events.

Core Responsibilities

Event Management & Logistics:

• Implement event execution procedures as per the First Batch vision and standards
• Manage all aspects of the event planning process, including confirming details with vendors etc.
• Anticipate potential client questions, issues and conflicts and proactively troubleshoot
• Proactively engage with guests to ensure a positive experience
• Partner with Banquet Manager and Captain to ensure the event is executed to plan
• Manage all event staff, run pre‑shift meetings, to ensure the FOH staff has clear communication on their job responsibilities.
• Interface with back of house staff to ensure proper delivery & coordination of food service
• Responsible for all BEOs, Floorplans, and other administrative documents for events
• Attend weekly meetings with various departments to review details of the operations.
• Liaise with external vendors leading up to and throughout the event, including coordinating deliveries and pick‑up
• Assist with event tasting scheduling and management
• Monitor staff performance and guest experience during scheduled shifts

Communication & Engagement:

• Act as the main point of contact for private event and wedding clients immediately following booking, and throughout the planning process and during the event.
• Manage client relationships and respond quickly and efficiently to client questions and concerns across all forms of communication ( phone, email and in-person)
• Attend quarterly tastings and assist with client questions as well as service of the event.
• Maximize revenue opportunities through up‑selling event related enhancements
• Clearly communicate details of client’s requests to colleagues in the appropriate department(s) to ensure the event is executed to the client’s expectation

Role Requirements

• Bachelor’s degree, ideally in Management, Communications, or related degree from an accredited university
• 2-4 years of experience in event management with emphasis on weddings is strongly preferred
• Must demonstrate proficient knowledge and use of computer and event software (i.e., Google Suite, Tripleseat)
• Knowledge of and appreciation of wine strongly preferred

Physical Requirements

• Flexible schedule with all nights and weekends available
• Able to independently lift up to 25lbs for an extended period of time
• Must be able to walk and/or stand for 8-10 hours per day
• Hand-eye coordination
• Reaching, bending twisting, stooping
• Pushing and PullingMust be able to climb stairs in venue that have multiple levels

Compensation

• $75,000k - $85,000k annually, plus Gratuity & Bonus

Benefits and Perks

• Employer covered deductible plan
• 15 Days of Paid Time Off
• 7 days of Sick & Safe Leave
• 3 Floating Holidays
• Food and Wine Discounts at District , Chicago and Brooklyn Winery

The above requirements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

First Batch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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